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Discussion topic: Freezing up

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Avatar for KK33
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This message was authored by: KK33

Message posted on ‎06 Jan 2026 10:57 AM

Freezing up

Sky + box keeps freezing when changing channels, recordings are failing or stalling when viewing and message coming up technical problem with this channel. Have done a complete reset several times but made no difference. 

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Avatar for Annie+UK
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Superuser
This message was authored by: Annie+UK

Message posted on ‎06 Jan 2026 11:11 AM - last edited: ‎06 Jan 2026 11:15 AM

Re: Freezing up

Posted by a Superuser, not a Sky employee. Find out more

Sounds like the harddrive is on its last legs 😞

 

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass, and/or Sky Stream.

 

Satellite TV is on its last legs and is being replaced due to the lack of any new satellites being launched to replace the existing ones that are at the end of their service

I am Neurodivergent – My Sky FAQs: Go ❄ Stream ❄ Glass ❄ Plus
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This message was authored by: Mark39

Message posted on ‎06 Jan 2026 11:14 AM

Re: Freezing up

Posted by a Superuser, not a Sky employee. Find out more

@KK33 highlight a failed recording in your Planner and press the i button on your remote. What failure reason is shown on screen?

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