For the past 3 days my sky box says that there is no satellite signal

[Winston29]

For the past 3 days my sky box has said that there is no satellite signal 

[Annie+UK]

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Winston29]

This is no help i refuse to pay for a service that I have no access to if nothing is not done I will be cancelling my direct debit 

[Annie+UK]

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@Winston29 wrote:

This is no help i refuse to pay for a service that I have no access to if nothing is not done I will be cancelling my direct debit 

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How can my post be of no help!!!!!!

Cancelling your DD is not a smart move!!! Sky are providing you a service, it's YOUR equipment that is not receiving it correctly which means YOU need to get YOUR end fixed

[Mark39]

@Winston29 it's a fault with your equipment, I'm afraid, as @Annie+UK posted. Cancelling your direct debit won't cancel your Sky subscription, and you'll continue to be charged for it, resulting in an increasing debt that Sky will seek to recover from you.

You could always accept Sky's offer and upgrade to SkyQ. Faults with your dish setup will be fixed at no additional cost, as part of the Sky Q installation..

[oj01]

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@Winston29 wrote:

This is no help i refuse to pay for a service that I have no access to if nothing is not done I will be cancelling my direct debit 

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Don't do that, you'll be in breach of contract and make matters worse. 

As you've decided to stay with Sky+HD (as have I) rather than switch to Sky Q, unfortunately getting it fixed falls at your feet. You'll need to contact a local satellite company to get the issue diagnosed and fixed. Or contact Sky and switch to Sky Q, in which case they'll fix the issue as part of the switch over. 

[Exiled-in-HH]

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@Winston29 wrote:

This is no help i refuse to pay for a service that I have no access to if nothing is not done I will be cancelling my direct debit 

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That will result in a downgrade of your credit rating ... and debt collectors pursuing you🤔

If you no longer wish to be a Sky subscriber give your 31 days notice for subscription cancellation😉