Faulty picture

[Kaye+Mullen]

My signal keeps dropping out and pictures buffering on all channels, I have switched off and on no change

[Annie+UK]

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

[Kaye+Mullen]

In settings the signal is good so why am I buffering?

[Mark39]

There's no buffering with Sky+. Nothing is streamed via the Internet that might cause it. Tell us more about what you're seeing and any error message.

[Kaye+Mullen]

No error messages. Pictures buffer on all channels so not much more I can say, signal is good in settings so do I need an engineer to call out?

[Kaye+Mullen]

No reply to my post from hours ago, do I need an engineer?

[Annie+UK]

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@Kaye+Mullen wrote:

No reply to my post from hours ago, do I need an engineer?

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Do you really need an answer 🙄 It's not rocket science 🙂

[Kaye+Mullen]

Thanks for your caring response, if that's your attitude please don't bother next time, I was looking for help not a know it all

[Mark39]

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@Kaye+Mullen wrote:

No error messages. Pictures buffer on all channels so not much more I can say, signal is good in settings so do I need an engineer to call out?

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Unfortunately if you can't tell us more about what you mean by 'buffering' it's hard for us to help.

[Kaye+Mullen]

Pixelisation with stop start sound on all channels on an intermittent basis is all I can tell you, there are no error messages and in settings the signal strength is good, don't know what more I can add but it's frustrating to not be able to get help

[GD1]

@Kaye+Mullen  If all channels are pixelating then the issue will most likely be your dish is put of alignment, you will need to call Sky to book an engineer If you've gone through these steps https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Mark39]

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@Kaye+Mullen wrote:

Pixelisation with stop start sound on all channels on an intermittent basis is all I can tell you, there are no error messages and in settings the signal strength is good, don't know what more I can add but it's frustrating to not be able to get help

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Pixelation isn't buffering, hence our confusion.

When you tune to one of the affected channels and then look at your signal strengths, does the white part of all 4 bars stay consistently above half way or does it dip below from time to time?