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This discussion topic has been answered Discussion topic: Faulty card

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This message was authored by: qwambo

Faulty card

The picture comes up with card not authorised. 

Card number on screen is 

 


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This message was authored by: Annie+UK Answer

Re: Faulty card

Posted by a Superuser, not a Sky employee. Find out more

You'll need to phone Sky to arrange a replacement card, if you don't already have one, as the one you have has been cancelled and can not be reactivated

I am NeurodivergentMy Sky FAQs: Stream Glass Go Plus

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This message was authored by: Mark39

Re: Faulty card

Posted by a Superuser, not a Sky employee. Find out more

@qwambo have you previously ordered, then cancelled Sky Q?

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This message was authored by: qwambo

Re: Faulty card

Yes, but a while ago.

This message was authored by: Annie+UK Answer

Re: Faulty card

Posted by a Superuser, not a Sky employee. Find out more

You'll need to phone Sky to arrange a replacement card, if you don't already have one, as the one you have has been cancelled and can not be reactivated

I am NeurodivergentMy Sky FAQs: Stream Glass Go Plus

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This message was authored by: Mark39

Re: Faulty card

Posted by a Superuser, not a Sky employee. Find out more

@qwambo that's the reason, then. If you received a Viewing Card when you ordered Sky Q, you can use that, otherwise you'll need to request a replacement Card from Sky, I'm afraid. You don't have to switch to Sky Q or Stream.

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This message was authored by: qwambo

Re: Faulty card

Thanks,  wife had put the new card on top of the box, didn't know it was there.

Up and running now.

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