Failure to Connect to on Demand

[StephenGlasgow]

I have a Sky+ box and noticed last week I could not get catch up on my TV. 

Although everything else was working that was connected to the broadband such as Sonos and iPad, I rebooted the router and tried to connect to the Sky box. This did not work.

So I completely disconnected the router and sky box and tried to set up from scratch.

This worked and everything was OK.

However tonight I found the same problem and rather going through the rigmarole of disconnecting everything I have tried rebooting the router. This did not work although everything else wireless is working.

On going into services on my Sky box under Network it is showing the Connection to Broadband Router is OK, the Network name is correct however the Connection to On Demand is showing as a Fail.

Can anyone please offer any assistance as I don't fancy disconnecting everything every time this happens?

Cheers

[caesarome]

You could try a planner rebuild:

Press Services on your remote

Select Help

Select Sky+ Rebuild

This should take no longer than 10 minutes, don't do it if you are recording or due to start recording something.

[StephenGlasgow]

Thanks for the reply.

i have temporarily sorted the problem by disconnecting everything and starting from scratch again.

i will certainly try your solution the next time it happens but I'm more bothered as to why it is happening as everything else connected to the router works perfectly.

Thanks

[Treg2014]

I'm also having issues.

it is saying it is connected to the broadband router and connection to on demand it states fail!!

tried resetting everything and box rebuild etc.

any recommendations? Driving me mad! 

[Mahatatain]

I'm having this same issue. 

I've tried the Sky+ rebuild and that hasn't worked.

Does anyone have another solution please?

[BAW71]

I have exactly the same problem. Reset the whole thing, did the rebuild & still connection to On Demand is not working. 😕 Any help would be great! Thanks 

[Annie+UK]

Giving your Sky Box a static/manual IP Address sometimes works, make sure it is outside your routers DHCP range, google should give you instructions of how to check your router and calculate a static/manual address

[G.Gill]

I have the same problem.  Followed all the instructions given to try solve the problem. Rebooted everything.  Taken out the card.  Tried many times to no avail.  I feel I am paying and not getting the full service.  I do not have Q and lots of instructions refer to it.  Am I being forced to upgrade?

[Mark39]

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@G.Gill wrote:

I have the same problem.  Followed all the instructions given to try solve the problem. Rebooted everything.  Taken out the card.  Tried many times to no avail.  I feel I am paying and not getting the full service.  I do not have Q and lots of instructions refer to it.  Am I being forced to upgrade?

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Whether or not you upgrade is completely your choice. You're not being forced to. Some background information may be helpful. How is your Sky box set up to connect to your broadband - wireless or wired? Does your Sky box have on-board wifi capability, or are you using an On Demand connector? Has it never connected, or is this a new problem? Who is your ISP? Have you tried a Planner Rebuild? What else have you tried?

[G.Gill]

My Sky box is wired.  Sorry I don't know what on board capability means.  I believe the On Demand is included as I am not aware of a separate connector.  I believe I have been able to use the On Demand facility in the past, but it is not something I need very often so didn't notice it wasn't working until I saw FAIL in the settings.  My set up is complicated with a box under the stairs and the TV wired through the walls of the building which is an old office block making WiFi very poor.  I have just set up a Deco system to boost the signal, but I don't believe this has caused the problem as it happened before the new system was installed.  I am getting a message to say that there is a problem with the connection, but everything is working as it should apart from the On Demand service.

[Annie+UK · Accepted solution]

My FAQ has some suggestions for fixing On Demand

[jeanlyon1]

I just used your FAQs and did a Rebuild and now my On Demand is OK.  So many thanks.