Apart from your neighbours your next port of call is to contact your landlord or building management company who will have approved engineers they can contact.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Posted by a Superuser, not a Sky employee. Find out more
@Didi5 have you tried restarting your Sky box by switching off at the plug for 4 minutes? While it's off, check the dish connections at the box to confirm that they're securely connected.
If it doesn't help you'll need to speak with your flat's management team or landlord and request an engineer.
