'Connection to On Demand' - FAIL - how to fix?

[StephenSky]

I tried to use 'catch up' today and can't get access to the function. On going into settings, and checking 'Network', I get that Connection to On Demand' - FAIL. The Connection to the Broadband Router is OK and it recognises the IP address of this Sky box, and DHCP is ON. I have tried the reset function onscreen by pressing the red button, I have tried a reboot of the box, reboot of the router, and a Sky Planner rebuild. Still a 'FAIL'. Internet connection is wired to the Sky Box.

What else can I try to kick it back into life?

[Annie+UK]

Give the vos a static IP Addrees rather than a DHCP one, you'll need to google for you router on how to do this

[StephenSky]

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@Annie+UK wrote:

Give the vos a static IP Addrees rather than a DHCP one, you'll need to google for you router on how to do this

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Many thanks for your response, though I have no idea what it is LOL Catch up has worked properly for years, but today it doesn't. I'm unsure why I need to change any 'settings' at all in addition to me not understanding what setting you are suggesting. I'm a pretty  low tech guy who can use a TV remote, that's about it! Any simpler suggestions?

[Mark39 · Accepted solution]

Try turning off both your Sky box and your router at the plug. Turn the router on after 30 seconds and wait another 4 minutes before turning your Sky box back on. Then see if it connects.

[StephenSky]

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@Mark39 wrote:

Try turning off both your Sky box and your router at the plug. Turn the router on after 30 seconds and wait another 4 minutes before turning your Sky box back on. Then see if it connects.

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Followed your instructions, it did work, but only for a few minutes, then it lost connection again. Does that help in further fault diagnosis?

[StephenSky]

On trying my box this morning, I knew instantly that the fault had cured as in the TV guide screen, 'todays top picks' had been repopulated! Must admit it's not a satisfying fix, as I have no idea what caused the fault in the first place, and am not really sure of a robust way to cure it should it happen again as the fix seemed to take place after 8 hours sleep LOL Still, I'm back up & running - thank you...