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Discussion topic: Connection issue

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Avatar for HKelly1987
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This message was authored by: HKelly1987

Message posted on ‎08 Sep 2026 07:35 PM

Connection issue

The last week or so my internet connection keeps dropping out when trying to watch tv/ Netflix etc....... my router still has 4 green lights though so this is very confusing! Is anyone else having this issue? 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎08 Sep 2026 07:48 PM - last edited: ‎08 Sep 2026 07:51 PM

Re: Connection issue

Posted by a Superuser, not a Sky employee. Find out more

@HKelly1987  Sky+, where you have posted, does not support any apps as it's a legacy box, which platform are you watching on?  Sky Q, Sky Glass, Sky Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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