Discussion topic: Chanel changing.

This message was authored by: cathmoran · ‎22 Aug 2022

My sky box keeps changing channels when I am watching a program or a recording. It will not let me change it from the Channel it changes to. It switches itself off every few minutes and when switched back on will switch off again. It records items not set.
I have bought a new remote. Paired the new remote to sky box. Updated software and followed instructions on screen. Nothing has worked.
I have contacted sky 4 times over last 2 months now in relation to this and if not resolved immediately I will want my tv package cancelled.

This message was authored by: Mark39 · ‎22 Aug 2022

@cathmoran wrote:

I have contacted sky 4 times over last 2 months now in relation to this and if not resolved immediately I will want my tv package cancelled.

What did Sky say?

This message was authored by: Annie+UK · ‎22 Aug 2022

This forum is primarily customer-to-customer help

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form

Annie ( Please Note: I am Neurodivergent )

My Sky Plus FAQ My Sky Glass/Stream FAQ

Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic

This message was authored by: cathmoran · ‎23 Aug 2022

Haven't heard from them yet.

This message was authored by: cathmoran · ‎23 Aug 2022

Just got a message. Calling me tomorrow. Hopefully will get sorted. Thank you

Discussion topic: Chanel changing.

Chanel changing.

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