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Discussion topic: Can’t set up

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Avatar for Jan274
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This message was authored by: Jan274

Message posted on ‎12 Nov 2025 03:00 PM

Can’t set up

Can't get the box recognised and really disappointed in the service from sky

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎12 Nov 2025 03:22 PM

Re: Can’t set up

Posted by a Superuser, not a Sky employee. Find out more

@Jan274 

 

Which box is it?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎12 Nov 2025 03:31 PM

Re: Can’t set up

Posted by a Superuser, not a Sky employee. Find out more
@Jan274 wrote:

Can't get the box recognised 

@Jan274 

You've posted in the Sky+ board. If you've purchased a replacement Sky+ box it won't work. Sky+ boxes have to be paired with the same viewing card that was in it in October 2024. 

 

 


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