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Discussion topic: Can a technician come to check my Sky+HD box or do I have to upgrade to Sky Q?

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This message was authored by ReilE This message was authored by: ReilE

Can a technician come to check my Sky+HD box or do I have to upgrade to Sky Q?

Can my Sky+HD box be fixed or do I have to upgrade to Sky Q?

I have had no success with the troubleshooting and have been told I have to upgrade. 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Can a technician come to check my Sky+HD box or do I have to upgrade to Sky Q?

Posted by a Superuser, not a Sky employee. Find out more

What problem are you having with your Sky box?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Can a technician come to check my Sky+HD box or do I have to upgrade to Sky Q?

Posted by a Superuser, not a Sky employee. Find out more

Your box will not be fixed but either Sky can replace it for a refurbished box or you can obtain a secondhand box from the likes of eBay etc...

 

At this time there is no requirement to upgrade to Sky Q

Annie  ( Please Note: I am Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
ReilE
Topic Author
This message was authored by ReilE This message was authored by: ReilE

Re: Can a technician come to check my Sky+HD box or do I have to upgrade to Sky Q?

How can I get a refurbished box from Sky thanks 

ReilE
Topic Author
This message was authored by ReilE This message was authored by: ReilE

Re: Can a technician come to check my Sky+HD box or do I have to upgrade to Sky Q?

No satellite signal 

 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Can a technician come to check my Sky+HD box or do I have to upgrade to Sky Q?

Posted by a Superuser, not a Sky employee. Find out more

@ReilE wrote:

How can I get a refurbished box from Sky thanks 


You would phone them though a "No Satellite Signal" error is not usually due to a broken box and is more likely to be the cables/dish

 

Check your cables are screwed in properly (finger tight)

 

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page
Annie  ( Please Note: I am Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by Mark39 This message was authored by: Mark39

Re: Can a technician come to check my Sky+HD box or do I have to upgrade to Sky Q?

Posted by a Superuser, not a Sky employee. Find out more

I agree with @Annie+UK : this is much more likely to be a problem with your dish setup (or communal setup if you're in a flat) than a problem with your Sky box.

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