Can a technician come to check my Sky+HD box or do I have to upgrade to Sky Q?

[ReilE]

Can my Sky+HD box be fixed or do I have to upgrade to Sky Q?

I have had no success with the troubleshooting and have been told I have to upgrade. 

[Mark39]

What problem are you having with your Sky box?

[Annie+UK]

Your box will not be fixed but either Sky can replace it for a refurbished box or you can obtain a secondhand box from the likes of eBay etc...

At this time there is no requirement to upgrade to Sky Q

[ReilE]

How can I get a refurbished box from Sky thanks 

[ReilE]

No satellite signal 

[Annie+UK]

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@ReilE wrote:

How can I get a refurbished box from Sky thanks 

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You would phone them though a "No Satellite Signal" error is not usually due to a broken box and is more likely to be the cables/dish

Check your cables are screwed in properly (finger tight)

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page

[Mark39]

I agree with @Annie+UK : this is much more likely to be a problem with your dish setup (or communal setup if you're in a flat) than a problem with your Sky box.