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Discussion topic: Cables Rotting

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This message was authored by: Rosie9889

Message posted on ‎01 Nov 2023 11:34 AM

Cables Rotting

My Sky+ is working but about 20 feet of the outer casing of the outside cabling has dried out and dropped off. How do I get this sorted.

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎01 Nov 2023 11:41 AM

Re: Cables Rotting

Posted by a Superuser, not a Sky employee. Find out more

Unless you have Sky Protect insurance (Domestic & General) you will have to get a local company to replace the cabling

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This message was authored by: Mark39

Message posted on ‎01 Nov 2023 11:41 AM

Re: Cables Rotting

Posted by a Superuser, not a Sky employee. Find out more

Unfortunately you'll need to get a local independent satellite installer to sort it out for you. Sky are no longer sending engineers for Sky+ services.

 

Or you could upgrade to Sky Q - the cabling and dish will be inspected and repaired where necessary at no additi0nal cost, as part of the installation.

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Message posted on ‎04 Nov 2023 10:08 AM

Re: Cables Rotting

I do have Sky protect. Have phoned them and they cannot come until the 12th Nov. Hopefully it will all keep working until then

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