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Discussion topic: Box Freeze/Black Screen

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This message was authored by Dubble This message was authored by: Dubble

Box Freeze/Black Screen

Just lately, everytime I pause, rewind or fast forward, the screen goes black or freezes. I have go either onto the planner and click another programme or switch off at the mains and reset the box to continue watching. Any ideas as to why this is happening?

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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Box Freeze/Black Screen

Posted by a Superuser, not a Sky employee. Find out more

A planner rebuild reboots the box safely as well so fixes a few strange happenings on the box, it's always worth a try

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Box Freeze/Black Screen

Posted by a Superuser, not a Sky employee. Find out more

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q
I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Box Freeze/Black Screen

Sounds like the box is waving the 'I'm about to fail' flag🙁

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Topic Author
This message was authored by Dubble This message was authored by: Dubble

Re: Box Freeze/Black Screen

@Annie+UK Do I need to do this even though it only happens watching in real time and not when watching programmes on the planner?

This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Box Freeze/Black Screen

Posted by a Superuser, not a Sky employee. Find out more

A planner rebuild reboots the box safely as well so fixes a few strange happenings on the box, it's always worth a try

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
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Topic Author
This message was authored by Dubble This message was authored by: Dubble

Re: Box Freeze/Black Screen

@Annie+UK That has worked, thank you!

This message was authored by SandraGail This message was authored by: SandraGail

Re: Box Freeze/Black Screen

What's a planner reboot?

This message was authored by Mark39 This message was authored by: Mark39

Re: Box Freeze/Black Screen

Posted by a Superuser, not a Sky employee. Find out more

@SandraGail wrote:

What's a planner reboot?


You mean a Planner Rebuild ? I believe it re-catalogues and tidies up recordings on the disk.

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