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Discussion topic: Black home screen but preview working

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This message was authored by: Korner

Black home screen but preview working

Home and guide have gone completely black except for the preview box in the corner which Is playing fine. Channels working fine but we can't see the guide or home screen. We can't even go to settings to check options as its completely black. 

The tv has been on about 2hrs and working normally before this happened 

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This message was authored by: caesarome

Re: Black home screen but preview working

Posted by a Superuser, not a Sky employee. Find out more

Have you tried turning your TV off and back on again ?

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This message was authored by: Korner

Re: Black home screen but preview working

I have. And resetting the box but still nothing. 

The main box is fine...this is a mini box 

 

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This message was authored by: Korner

Re: Black home screen but preview working

It's just all of a sudden come back. 

Well that was a very annoying and mind boggling hour!!! 

This message was authored by: Annie+UK

Re: Black home screen but preview working

Posted by a Superuser, not a Sky employee. Find out more

@Korner wrote:

I have. And resetting the box but still nothing. 

The main box is fine...this is a mini box 

 


It sounds like you have Sky Q but you have posted in the Sky Plus forum 😞

I am NeurodivergentFAQs: Sky Glass Sky Stream Sky Go Sky Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
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This message was authored by: Korner

Re: Black home screen but preview working

It's sorted now. 

But no, it's not Sky Q. It's Sky+

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