BBC The Split Up won’t download

[Shoeskid]

Hi Guys,

Other programmes will download without a problem, but BBC The Split Up will simply not download.

Have tried different episodes, HD and SD, have reset the internet connection, but nothing works.

TalkTalk are my internet provider. Google suggests there may be an issue to do with TT servers, but if that were the case, why can I download everything else?

Any ideas please? TIA

[Annie+UK · Accepted solution]

There seems to be a problem with some BBC programme downloads when you use the search feature of you Sky Plus box

Try downloading from the On Demand section without searching

If nothing works the report this to [email protected] (Viewer Relations Team)

[Shoeskid]

Thank you so much for your reply.

I was able to download the first episode from the Catch Up section, as per your suggestion.

I really wanted to binge watch the series, so have also emailed, as per your second suggestion.

You are a star! Thank you.

Jackie