Account specific for Sky +

[Drain]

I've just been upgraded to full fibre and new 2 year contract on Sky+ and now find all my recordings don't work. What has the agent done?

[Mark39]

@Drain tell us more about 'don't work'. Any error message? What happens when you try to play a recording?

[oj01]

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@Drain wrote:

I've just been upgraded to full fibre and new 2 year contract on Sky+ and now find all my recordings don't work. What has the agent done?

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Difficult for anyone here to know, but is there any chance that you've inadvertently agreed to switch from Sky+HD to Sky Stream?

[TimmyBGood]

@Drain 

If they've quietly removed the HD supplement (to reduce the monthly cost) then existing Recordings made from non-free-to-air HD channels wouldn't play.

[Drain]

Thanks for your help, but waiting for ages on the phone they somehow managed to reset and it all works now. They couldn't explain what had happened.