Sky Remote won't work or pair with TV

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Recently, we've noticed a lot of questions about the Sky Remote. So, whether you're a new customer or you've been with us for 20 years, we've got the answers you've been looking for.

Keep scrolling to find answers to your questions about Sky Q, + or Glass Remotes!

If your Sky Q Remote won't pair with your TV...

👆 Press 7 & 9 together on the remote until the LED flashes four times

📺 Point your Remote at the Q box, press 1 & 3 together until the LED flashes twice

Then, simply follow the onscreen instructions to re- pair.

Click this link if you need help:

• Setting up your remote to turn your TV on and off

• Setting up touch control

Click on this link - if you want to learn:

• How to use your Sky Q remote

• How to find your remote using Bluetooth

• How to use the Sky Sports red button

Follow this link - if you have:

• Problems with voice control

• Problems with your touchpad

• Problems controlling your Q box

Sky + Remotes

Programming your remote should take no longer than a few minutes. You’ll need to be in front of your TV and have your Sky remote at hand. You can also programme your remote to control your home cinema system. 

Follow this link for set-up problems - including

• Programming your remote to control your + box
• Programming your remote to control your TV
• Programming your remote to control your soundbox
• Resetting your remote to its factory setting

USAGE PROBLEMS - click here for:

• Information on what functions you have
• Information on how to control a sound system
• Information on how to reverse settings

Click this link for fixing problems - such as:

• Your remote isn't working with your box
• You have a stuck button
• There's no LED light on your remote
• The volume isn't working
• Channels are changing by themself
• Your box is freezing / locking
• The front panel lights are flashing

Sky Glass Remotes

Come here for fixing problems with your Sky Glass remote or Sky Stream puck remote.

CLICK HERE - if you want to know:

• What the buttons on your remote do

• How to use voice search

• How to pair your remote to your TV

• How to use live pause and rewind!

GO HERE - if your remote:

• Is damaged

• Faulty

• Not working

Accessibility Remotes

For registered Accessibility customers, we have adapted remotes for Sky Q and Sky+ (Easy Grip). These remotes come equipped with:

• Raised contour buttons with more textured points
• Bigger button graphics that are high visibility
• Shortcut buttons for subtitles and audio description
• An easy grip design

Our standard Accessibility Remotes Help article may be difficult to follow along. That's why we moved to raise the visual scale of the steps so that it's easier to access. Check out the better version here!

Plus, you can order your remote for FREE! Cut the queues if you're an Accessibility customer by going through our contact us page!

Comment below any useful Tips and Tricks!