Keeping kids safe with Sky Q

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Keeping kids safe with Sky Q.mp4

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Knowing kids can easily stay safe while left unattended is a huge load off your mind. So here’s a helping hand with these lifesaving tips for parents.

Let the little ones control the remote. Keep your box locked in the Kids section with Kids Safe Mode on Sky Q so wandering fingers won’t find unsuitable shows –or mess with settings. Manage their screen time, set age filters and put the app to sleep. We’ve got you –and them –covered.

Together, we can keep your children safe.

[Dariush1306]

Hi my niece has gotten hold of the sky remote and purchased a film without my permission, how am I able to get this taken off my bill? 

[mike+simmonds]

Rental or purchase ? 

If you haven't pressed play on a rental - even for a second  - don't !

Then you won't be charged for it 

Do you have PIN on purchase activated in parental settings ?

Probably better in future to post a question in the Sky store forum 

[Dariush1306]

Hi 

We do have a parental pin in place, however she is 9 years old and the pin is written on a sticker at the side of the box, it was a purchase not a rental and I cancelled downloading straight away and havent watched it. With the current coronavirus situation I am unable to speak to anyone over the phone, so was wondering how I stop this from being put into my bill 

Many thanks 

[Anonymous]

Hello sky digital.

I don't like it sky kids.

I don't have children now nothing my anywhere zero!

I ask you please cancel for "Sky kid" cancel.

Please let's want know when?....

[mike+simmonds]

Note for @Anonymous 

You are on a general Sky forum here - you're not talking to Sky customer services and no one here can see your account 

If you want to change your Sky package - one way is to contact Sky through this link 

https://www.sky.com/help/articles/change-your-package-2 

[Clareimore]

I need to cancel parental control, I don't want a pin, I've forgotten the pin already. I don't want to have this on my sky glass, NO parental control how do I remove it? Each time I try I get the pin wrong, then get timed out for 10 minutes at a time.

[mike+simmonds]

A message for @Clareimore 

You will need to reset your PIN as described at the top of the page here - then you can choose whichever parental setting you prefer 

https://www.sky.com/help/articles/your-pin-sky-q-unblock 

[Rose-Mariec94]

Does anyone know if this will effect all my sky boxs or just the one in my kids room 

[Ron3331]

My grandauter as Lock us in to safe mode and I cant get out of it,Dont no whatpin she useded ??

Can anyone please hel

[mike+simmonds]

For @Ron3331 

I'm in a train so can't get a good enough signal to check the links- but I noticed that the first post on this thread is a guide to how Safe mode works and in an earlier post I gave details of a link on how to reset your PIN

I hope they still work but LNER wifi is not playing at all today