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Discussion topic: streaming

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This message was authored by: Bobbs

Message posted on ‎15 Apr 2025 10:00 PM

streaming

Upgraded from ultrafast to full fibre 300 because sky streaming and buffering very slow and sound and picture stopping and starting

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎15 Apr 2025 10:32 PM

Re: streaming

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bobbs 

 

Broadband speed is only part of the equation. Your glass / puck needs constant speeds of 25Mbps for HD and 30Mbps for UHD.

 

You can check the speed you are getting by opening netflix> go to left hand menu > get help? > Connection check.

 

Try running it a few times and take an average. It may be that you need a wireless booster, or router channel needs adjusting.

 

Also try powering off your glass / puck for a few minutes.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Bobbs

Message posted on ‎16 Apr 2025 06:51 PM

Re: streaming

Thank you for reply. I wil try your suggestions

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