streaming keeps freezing?

[tonkar]

We would be watching a film, sports or saved programme and the tv sometimes freeze or go to a blank screen and the only way to correct this is by unplugging the router and tv and turning the back on, by time we get it going we have lost a chunck of the programme, so annoying!

[lettice]

Can you do a network speed test on your Puck.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.

Would suggest running the test a handful of times over an hour or so period.
What is your speed?