Discussion topic: stream puck not switching on.

This message was authored by: pilgrim44 · ‎30 Dec 2024

good morning. is anybody else's stream puck not switching on? mine is just flashing a white light rapidly. have they released an update that's knocked it for six again?

This message was authored by: GD1 · ‎30 Dec 2024

@pilgrim44 Unplug the puck for a few seconds and plug back in, it normally fixes most issues.

There has been no updates during the holiday period .

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: lettice · ‎30 Dec 2024

Try the,power restart first as mentioned above.

If that does not help, you need to do the recovery,procedure as described on step 4 of this Sky help article;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-...

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Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

Discussion topic: stream puck not switching on.

stream puck not switching on.

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