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Discussion topic: stream puck not switching on.

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This message was authored by: pilgrim44

Message posted on ‎30 Dec 2024 07:28 AM

stream puck not switching on.

good morning. is anybody else's stream puck not switching on? mine is just flashing a white light rapidly.  have they released an update that's knocked it for six again?

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎30 Dec 2024 07:48 AM

Re: stream puck not switching on.

Posted by a Superuser, not a Sky employee. Find out more

@pilgrim44  Unplug the puck for a few seconds and plug back in, it normally fixes most issues.

 

There has been no updates during the holiday period .

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: lettice

Message posted on ‎30 Dec 2024 08:13 AM

Re: stream puck not switching on.

Posted by a Superuser, not a Sky employee. Find out more

Try the,power restart first as mentioned above.

If that does not help, you need to do the recovery,procedure as described on step 4 of this Sky help article;

 

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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