remote control

[Heavenly-Mamma]

our switch on date is today and broadband is working lovely, but cannot get remote to do anything not even connect to tv

[martswain]

Take the back off and make sure none of the insulating paper tag that you pulled out has been left stuck under the batteries.

[Heavenly-Mamma]

We have done that and even put new batteries in still nothing 

[Fothergill1]

Hi @Heavenly-Mamma Try pairing the remote again as follows:

1. Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
2. Press 1 and 3 together for three seconds and follow the on-screen instructions.

[Heavenly-Mamma]

we have tried that several times and no message on screen

[Fothergill1]

@Heavenly-Mamma would you like me to escalate your post to the community messaging team for an online chat?  If so let me know.

[Heavenly-Mamma]

Yes please 

[Fothergill1]

Hi @Heavenly-Mamma. As requested I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble).  When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.

Note replies from Sky are not instant so you will need to regularly check the chat thread.  Also be aware the team work from 8am to 7pm Mon-Sun in the UK and 9am to 4:30pm Mon-Fri in Ireland.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Heavenly-Mamma.