refund for unwanted sky stream puck

[beaubear]

i was having sky installed ,they sent me a sky stream puck left in my porch, i decided to stay with virgin media has it was a better deal, they were fine with that and sent me a return box to send the sky stream puck back, which i did straight away and said i would get the total refund back of £9,99. however i have had a message to say Send it back, and it has gone back at least 3 week ago

[beaubear]

where is my refund please

[beaubear]

i am awaiting a refund of £9,99 for unwanted item

[peter-marlow+1966]

You are not talking to sky on here we are all fellow customers on here like yourself, you will have to call sky about this 

[Fothergill1 · Accepted solution]

Hi @beaubear  you will need to contact Sky to sort this out.  Is is not something that the public customer forum can sort out for you.

Sky will certainly not issue a refund whilst they believe the puck has not been returned.  Claiming they have not received the return is unfortunately quite a common complaint and happened to me a few years ago returning a Sky Q multi room puck.  When you phone Sky have your proof of postage ready and they will hopefully sort it out over the phone (at least they did in my case).