recording

[1954eamonn]

can anyone tell me why I cant recorked a film or put it in the cloud when it is on terrestrial tv this is so bad and if they put one on sky showcase or any max etc it want let you see it and the same with highlights of sport why let you set it up if you cannot do it. Are sky so tight.

[1954eamonn]

Can any one help I cant get the subtitles to work on my sky stream I press the 3 buttons on remote and  go to subtitles on and still does not work have turned of and on at the mains and no joy 

[Mark39]

Happy to try to help, but we'll need to know what Sky platform you have (Sky Q, Sky Glass etc) amd specific examples of things you can't record. Also what error message you see when you try.

[1954eamonn]

Hello I have the sky puck stream

[GD1]

@1954eamonn  Sky Glass/Stream Pucks don't record, they add items to a playlist, please see info here 

[PSC133]

@1954eamonn 

As far as your subtitle problem is concerned, if you search for the word "subtitles" on this forum you will find that this is a very common problem with newly supplied pucks.

In order to get subtitles to work you may have to perform a factory reset, but Sky advise that this procedure should only be done under their guidance.  You will have to telephone Sky to carry this out.

[TimmyBGood]

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@1954eamonn wrote:

can anyone tell me why I cant recorked a film or put it in the cloud when it is on terrestrial tv 

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Stream (and Glass) has no local recording ability, so by definition it cannot capture anything received over the DTTV tuner.  For that you'd need a Freeview recorder.

[1954eamonn]

I know that but I should still be able to save like you do with a tv show 

[GD1]

@1954eamonn  Channels such as BBC, ITV, CH4 & Ch5 all use theior own on demand apps, for BBC content will be within the iPlayer ITV will be within ITV-X etc, it's worth nothing that these channels may not neccessarily have the rights for on-demand/catchup.

[1954eamonn]

Yes but when you save a film if it is on sky cinema it want let you watch it on the apps it you save it to your play list

[Padam_Padam]

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@1954eamonn wrote:

Yes but when you save a film if it is on sky cinema it want let you watch it on the apps it you save it to your play list

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It won't let you watch it if you don't subscribe to Sky Cinema. 

[MarkGoldsmith]

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@1954eamonn wrote:

Yes but when you save a film if it is on sky cinema it want let you watch it on the apps it you save it to your play list

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So things won't cloud recording from Sky Showcase, as that is essentially replaying content from one of other premium sky channels like Sports or Cinema. Essentially Sky Showcase is a channel designed to showcase shows from the premium packs that can only be watched live. Its designed to encourage customers to sign up to the likes of Sky Sports or Sky Cinema.

For films broadcast on other channels, it completely depends on if they have the on-demand rights for those films on their own apps. As an example on Friday BBC One aired Ghostbusters Afterlife, so if you added this to your playlist is will link to the on-demand version on the BBC IPlayer for the 30 days that BBC have it available on the iPlayer. 

[Padam_Padam]

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@MarkGoldsmith wrote:

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@1954eamonn wrote:

Yes but when you save a film if it is on sky cinema it want let you watch it on the apps it you save it to your play list

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So things won't cloud recording from Sky Showcase, as that is essentially replaying content from one of other premium sky channels like Sports or Cinema. Essentially Sky Showcase is a channel designed to showcase shows from the premium packs that can only be watched live. Its designed to encourage customers to sign up to the likes of Sky Sports or Sky Cinema.

For films broadcast on other channels, it completely depends on if they have the on-demand rights for those films on their own apps. As an example on Friday BBC One aired Ghostbusters Afterlife, so if you added this to your playlist is will link to the on-demand version on the BBC IPlayer for the 30 days that BBC have it available on the iPlayer. 

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What about the original Ghostbusters? It's available on both iPlayer & Sky Cinema at the moment. Does Sky push you to the Sky Cinema version first? 

[MarkGoldsmith · Accepted solution]

The default selection is Sky Cinema, but it does also flag its available to be watched on BBC IPlayer and provides the link to the iPlayer version you can click on.

I've seen it do this for films that are available on both Sky Cinema and other apps like Netflix or Paramount + as well.