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Discussion topic: You tube app not working

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This message was authored by: Spiritbug

You tube app not working

You tube app is not working on sky puck, i have to keep restarting the device

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This message was authored by: peter-marlow+1966

Re: You tube app not working

Posted by a Superuser, not a Sky employee. Find out more

My youtube app is working fine on my puck, useing it now

P c marlow
This message was authored by: GD1

Re: You tube app not working

Posted by a Superuser, not a Sky employee. Find out more

@peter-marlow+1966 Agreed, in fact it performs better on 4K content then the inbuilt app on my Samsung TV these days.

 

@Spiritbug  What speeds are you receiving at the puck?  Opne the netflix app, go to Get Help, run connection test.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Spiritbug

Re: You tube app not working

89.37.bps is the speed, I am on full fibre 2gbps, I am using a wired ethernet cat 8 cable 

 

This message was authored by: Stephen+Mourton

Re: You tube app not working

@Spiritbug  Have you tried an App refresh in Settings? 

This message was authored by: lettice

Re: You tube app not working

Posted by a Superuser, not a Sky employee. Find out more

Not seeing any other trending recent issues on here for the YouTube app having problems and mine has been running fine today also.

 

Would  suggest doing the following;

 

First do a restart of your Sky Stream box.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

 

Then, do a restart or your broadband hub/router, with the Sky Stream puck in standby.

Plus, do an apps refresh;

  1. Press Home on your Sky remote, then highlight Settings.
  2. Press System management, then Resets and updates, and finally Refresh apps.
  3. You'll see a message that says, 'Your apps are being refreshed'.
  4. Press Dismiss to return to normal viewing.
    An apps refresh can take up to 24 hours to complete.

 

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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