Discussion topic: You tube app not working
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Message posted on 07 Dec 2025 06:31 PM
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You tube app not working
You tube app is not working on sky puck, i have to keep restarting the device
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Message posted on 07 Dec 2025 07:06 PM
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Re: You tube app not working
My youtube app is working fine on my puck, useing it now
Message posted on 07 Dec 2025 08:02 PM
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Re: You tube app not working
@peter-marlow+1966 Agreed, in fact it performs better on 4K content then the inbuilt app on my Samsung TV these days.
@Spiritbug What speeds are you receiving at the puck? Opne the netflix app, go to Get Help, run connection test.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 07 Dec 2025 08:15 PM
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Re: You tube app not working
89.37.bps is the speed, I am on full fibre 2gbps, I am using a wired ethernet cat 8 cable
Message posted on 08 Dec 2025 04:18 PM
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Re: You tube app not working
@Spiritbug Have you tried an App refresh in Settings?
Message posted on 08 Dec 2025 04:37 PM
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Re: You tube app not working
Not seeing any other trending recent issues on here for the YouTube app having problems and mine has been running fine today also.
Would suggest doing the following;
First do a restart of your Sky Stream box.
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete
Then, do a restart or your broadband hub/router, with the Sky Stream puck in standby.
Plus, do an apps refresh;
- Press Home on your Sky remote, then highlight Settings.
- Press System management, then Resets and updates, and finally Refresh apps.
- You'll see a message that says, 'Your apps are being refreshed'.
- Press Dismiss to return to normal viewing.
An apps refresh can take up to 24 hours to complete.
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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