Wrong return address

[Moaz321]

I think I used wrong return address How can i know?

[Exiled-in-HH]

What address did you use?

[Moaz321]

Door number and postcode

[information removed]

Moderator note: personally identifiable information removed

[Skull+Treaty]

• ---

  @Moaz321 wrote:
  

  Door number and postcode
  [information removed]

  ---

@Moaz321 

I always thought the returns address was

Unipart Technology Logistics
National Distribution Centre
NDC

Did you use the link Sky have for retuning equipment? https://www.sky.com/help/articles/return-sky-glass-sky-stream-puck 

Moderator note: personally identifiable information removed

[Moaz321]

Yes I used this link

But they didn't mention return address for sky steam puck

Only for mobiles

Which I used for return

[Skull+Treaty]

---

@Moaz321 wrote:

Yes I used this link

But they didn't mention return address for sky steam puck

Only for mobiles

Which I used for return

---

The link in my previous reply is for the Stream, I think you may have used the incorrect address. 

[Moaz321]

 

 this the page when I clicked on return instruction

There is no address for tv puck

What should do now ?

Already item delivered to the designated address 

[Skull+Treaty · Accepted solution]

@Moaz321 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

This link shows how it works.

Keep an eye out for a colourful bubble to get the conversation started.

I would recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Moaz321.

[Moaz321]

Sorted out

Thanks

[Colin191]

Equipment returned bag sent to wrong address