Wont turn on

[Annette15]

The remote won't turn box on, tried changing the batteries still won't 

Tried using a old remote still won't

[mikealanr · Accepted solution]

Hi @Annette15 ,

Try turning the Sky Stream box on using the button on the bottom of the box. Does the remote start responding?

If not try unparing and re-paring the remote:

1. Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
2. Press 4 and 6 together for three seconds (IR mode).
3. Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

MikeAlanR