Will 23.98 and 24p playback on Sky Stream apps ever be improved or should I stop asking...

[Bluegiraffe]

Have posted this before

Netflix, Apple+ and Prime playback is jerky when playing back 23.98 or 24P content
Using the TV Native apps does not do this obviously

Maybe it's just the way it is

Bluegraffe

[purpleparrotuk]

Just ordered Stream. Looks like I will be using my TV apps by the look of it. 

[Nicky_Jinx]

---

@Bluegiraffe wrote:

Have posted this before

Netflix, Apple+ and Prime playback is jerky when playing back 23.98 or 24P content
Using the TV Native apps does not do this obviously

Maybe it's just the way it is

Bluegraffe

---

It's just the way it is. 
The vast majority of Sky customers don't notice the jerkiness. Turning judder reduction for apps on so that they output at 60Hz is usually enough for most customers. If it's not then Sky Stream is not the system for you. 

[Bluegiraffe]

Thank you for the response, but that is very poor reasoning.

My wife is not particularly bothered by audio being out of sync, maybe the majority of users aren't but that doesn't mean it should just remain an issue, and it appears it is for some users.

When you pay money for a product, you expect the basics to function.  Supporting an extremely common frame rate for streaming services is not an unreasonable request.

I don't complain about the crappy conversions on HGTV, or Discovery, but a steaming service like Apple, Netflix is a premium service (for now anyway) and you expect better from Sky.

[purpleparrotuk]

@Nicky_Jinxmany customers do notice it. It's the rubbish hardware that can't do this. In this day and age Sky need to sort it out since every other player has been able to do this for years. We are paying for a premium service from Sky. 

[Nicky_Jinx]

---

@purpleparrotuk wrote:

@Nicky_Jinxmany customers do notice it. It's the rubbish hardware that can't do this. In this day and age Sky need to sort it out since every other player has been able to do this for years. We are paying for a premium service from Sky. 

---

I agree with you 100%. That's why I've cancelled Sky Stream. The hardware just isn't good enough for my liking. 

[JulieinScotland]

I'm reading this discussion and replies with complete incomprehension because I have no idea what 23.98 and 24p playback is or does

OK, I'm using a Sky Glass TV and truthfully I'm not seeing any issues

So, what does 23.98 and 24p playback do or not do??

[purpleparrotuk]

@JulieinScotland It's the format US shows and films are shot in. If we try to play these films and shows on our TVs via stream or glass then it will be jerky because the systems do not match the frame rate and it runs at 25 frames, hence why it's slightly jerky. This is only through apps like Netflix etc. 

[trevforum]

Here's a short explanation of frame rates which you or may not find interesting.

https://youtu.be/mjYjFEp9Yx0?si=PY0SezPOIkgwnxXD

[Exiled-in-HH]

@purpleparrotuk this is unlikely to be an hardware issue as Sky Pucks are designed by Comcast?

It's more likely a software issue?

[purpleparrotuk]

@Exiled-in-HH Others on here and elsewhere have said it's the hardware and unless they change it then nothing can be done. I hope they are wrong and it can be changed with software. 

[Exiled-in-HH]

What Sky can do is reprocess to files to be compatible with 25fps.

The current files being used are perfectly compatible with Comcast's primary market the USA.

[Bluegiraffe]

Frame rate conversion is a very tricky thing to do right,  and going from 24 or 23.98 is probably the hardest to do and the time that will have to be spent on converting UHD content and then running QC on the results will not be worth it.

The device should be able to detect and output a 24p or 23.98 signal and the TV should do the right thing (as it does with the apps runnig in the TV ecosystem)

[Exiled-in-HH]

That would be the case with other streaming devices where the app in on the device BUT Sky Pucks are just clients... isn't that the case?

[Bluegiraffe]

It should be able to configure the HDMI to output the correct frame rate, unless Sky save a quid and they can't do that due to some licensing restriction