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Discussion topic: WiFi streaming box

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This message was authored by: Lizzee

Message posted on ‎29 Mar 2026 05:56 PM

WiFi streaming box

We have sky internet and streaming box. We have problems with all streaming freezing and rebuffing when out living room door is closed. How do we request a WiFi booster 

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Superuser
This message was authored by: GD1

Message posted on ‎29 Mar 2026 06:43 PM

Re: WiFi streaming box

Posted by a Superuser, not a Sky employee. Find out more

@Lizzee  So you have a Sky Stream puck, not a wifi streaming box>

 

Where is the hub located, is it high up or hidden behind something such as a TV? or low down on the ground?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Lizzee

Message posted on ‎29 Mar 2026 07:55 PM

Re: WiFi streaming box

yes, it's at the front door up on a shelf nothing blocking it. 

sky fitted it for me. 

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