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Discussion topic: Why does my sky stream keep freezing saying programme loading

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This message was authored by: EllaJale123

Message posted on ‎18 Jun 2024 11:02 AM

Why does my sky stream keep freezing saying programme loading

My sky stream is constantly freezing saying "technical fault" or "programme loading" it also keeps saying there is bad Internet connection when my Internet is working just fine. Why is this happening please help?

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎18 Jun 2024 11:07 AM

Re: Why does my sky stream keep freezing saying programme loading

Posted by a Superuser, not a Sky employee. Find out more

@EllaJale123  How is your puck connected to the hub?  Are you connecting over wifi?   Have you tried ethernet?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Deedee36
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This message was authored by: Deedee36

Message posted on ‎18 Jun 2024 11:09 AM

Re: Why does my sky stream keep freezing saying programme loading

Posted by a Superuser, not a Sky employee. Find out more

@EllaJale123  How are you connected to the internet is it wifi or Ethernet?Also powering off your device and removing the plug from the wall for a few minutes,can sometimes help fix some issues.if this doesn't work launch the Netflix app scroll down to get help and run a network connection test this will give you the speed your device is recieving 

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“Trying to help improve sky glass”
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