0

Discussion topic: Whole home required

Reply
Avatar for Aj112
Level 1 icon
What's this?
This message was authored by: Aj112

Message posted on ‎30 Oct 2025 05:08 PM

Whole home required

My sky puck is stuck on the whole home required page and won't go to tv list or any apps !?

Report post
Post 1 of 7
208 Views
0 Likes
Reply
Reply

All Replies

Avatar for lettice
Level 16 icon
What's this?
Superuser
This message was authored by: lettice

Message posted on ‎30 Oct 2025 05:17 PM

Re: Whole home required

Posted by a Superuser, not a Sky employee. Find out more

Switch off your Sky Stream puck at the mains and then switch it back on again. There’s no need to unplug it

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Report post
Post 2 of 7
203 Views
0 Likes
Reply
Avatar for Aj112
Level 1 icon
What's this?
Topic Author
This message was authored by: Aj112

Message posted on ‎30 Oct 2025 05:19 PM

Re: Whole home required

Thank you but tried that and still won't!

Report post
Post 3 of 7
198 Views
0 Likes
Reply
Avatar for lettice
Level 16 icon
What's this?
Superuser
This message was authored by: lettice

Message posted on ‎30 Oct 2025 05:24 PM - last edited: ‎30 Oct 2025 05:24 PM

Re: Whole home required

Posted by a Superuser, not a Sky employee. Find out more

Ok thanks.

 

Have a read of this Sky help article, namely doing the recovery procedure on step 4.

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Report post
Post 4 of 7
185 Views
0 Likes
Reply
Avatar for Aj112
Level 1 icon
What's this?
Topic Author
This message was authored by: Aj112

Message posted on ‎30 Oct 2025 05:31 PM

Re: Whole home required

No doesn't work , nothing wrong with power source or remote just stuck on the whole home required screen , I can open up settings 

Report post
Post 5 of 7
177 Views
0 Likes
Reply
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎30 Oct 2025 07:43 PM

Re: Whole home required

Posted by a Superuser, not a Sky employee. Find out more

Hi @Aj112 

 

Do you have more than one puck? Do you have whole home? 

 

Is the puck showing as the primary device on your account? 

 

See: https://www.sky.com/help/articles/your-devices-sky-glass

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 6 of 7
132 Views
0 Likes
Reply
Avatar for lettice
Level 16 icon
What's this?
Superuser
This message was authored by: lettice

Message posted on ‎31 Oct 2025 04:56 AM

Re: Whole home required

Posted by a Superuser, not a Sky employee. Find out more
@Aj112 wrote:

No doesn't work , nothing wrong with power source or remote just stuck on the whole home required screen , I can open up settings 

Did you complete the recovery procedure?

That should refresh a stuck issue like this.

 

If, you did complete the recovery procedure and your Puck is still getting stuck on Home Screen, best to give Sky a call for further diagnosis.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Report post
Post 7 of 7
99 Views
Reply
Reply