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Discussion topic: Whole home cancelled

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Avatar for Emz61
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This message was authored by: Emz61

Message posted on ‎25 Nov 2025 07:36 AM

Whole home cancelled

I cancelled my whole home as of today and this morning my main tv is showing whole home required; I only need this one puck now and have tried everything I can think of, even a factory reset but it still says the same????
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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎25 Nov 2025 07:56 AM

Re: Whole home cancelled

Posted by a Superuser, not a Sky employee. Find out more

@Emz61 

 

Only the unit initially designated (somewhat arbitrarily) as the 'main device' will now be active.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎25 Nov 2025 08:10 AM

Re: Whole home cancelled

Posted by a Superuser, not a Sky employee. Find out more

Have you gone into your Mysky account and changed the puck you want for your Min Tv to the Primary device?

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Emz61

Message posted on ‎25 Nov 2025 08:29 AM

Re: Whole home cancelled

I have checked and it has a green tick on the main puck but still says i need whole home?
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