Where is my account?

[FizzyG]

Hi!

I heard about the troubles with Sky Glass and Stream. That explained my problems so I used the online guidance to reset my Stream Puck. 

That worked right up to the point where I tried to link my account and the screen said that I had no products. 

The website won't let me enter the number on screen as I have no products. 

I pay for Sky sports too and Sky have been taking my money every month for nearly a year so what is going on??

I have no TV at the moment but paying a fortune every month! 

[Jporch316 · Accepted solution]

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@FizzyG wrote:

Hi!

I heard about the troubles with Sky Glass and Stream. That explained my problems so I used the online guidance to reset my Stream Puck. 

That worked right up to the point where I tried to link my account and the screen said that I had no products. 

The website won't let me enter the number on screen as I have no products. 

I pay for Sky sports too and Sky have been taking my money every month for nearly a year so what is going on??

I have no TV at the moment but paying a fortune every month! 

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You must use the email address you used to purchase sky stream to login to the activation page. 

[Shyness]

It won't let me as soon as I get to postcode on my account it says there a error

[Izzy66]

Thank you so much for your help. 

I had managed to use an old email address to set up the original account.

Eejit!!

All sorted now. Cheers!