When will ITVX be fixed on Stream?

[Anonymous]

The highly anticipated ITVX launched the back end of last year, it was to be the finest app yet from ITV, the Hub had limped on for far too long and will receive a natural death.

So here we are February 2023 and ITVX on Stream is shocking. Why or why can't they get the advert breaks section for ITVX premium subscribers working?

It's not Sky it's ITV I hear the cries, but the app advert break on all other streaming platforms works without a glitch. Even ITV Hub worked on Stream for a smooth ad break transition.

Something is up, why doesn't ITVX work on Stream? Someone is at fault Sky or ITV. Whoever it is both Companies need to work together and get this sorted because as usual it is the paying customer who is left frustrated 😠 

[Anonymous]

@Anonymous totally agree, using the 🍏 with the premium ITVX and the ad breaks are perfect, no black screen, no spinny wheel.  So I would suggest an issue between the ITVX app and thenSky platform is the cause and needs sorting.

[Anonymous]

🍎🔥LG & Chromecast no issues. Surprise surprise the only one with a fault Stream 🤔

[Jporch316]

Not come accross this issue - what is it ?

[Anonymous]

@Jporch316 

With itvx premium when the ad break kicks in it should be a smooth transition to bumper displayed and then the program restart obviously no ADS.

On stream and only Stream itvx goes to bumper, black screen circle to evidence processing, black screen, circle, bumper, program starts. By the time it has done all that you just as well watch the ads!

[JonP83]

I think it's because it's Stream, while ITX isn't bad on Stream, just like the rest of Stream, it's far from being problem free.

If I use it on Virgin Stream, or Apple TV, then it transitions betwen parts without any interuptions, with Sky Stream it stops with a black screen thinking about it before moving on to the next part.

[Jporch316]

Ah I don't pay for premium that's why I haven't come across it 

[KevNewMedia]

Hi @Anonymous 

I've passed on this feed back to our support teams 👍

[TechMaster]

I don't pay premium for itvx but I do pay the £5 add skip option on stream and get the same black screen between ads. Annoying.

[TheCableGuy996]

Same here, black screens on Ads and flickering for about 30 seconds at times. Also trying to watch now and it's not working at all. Says something is wrong and won't load any programs at all but all other platforms are working perfectly and it's working on my mobile through WiFi just fine. I've been a customer of this puck for just a few days and i'm far from impressed.... load of rubbish and very seriously considering cancelling!