Waiting for TV Schedule

[SkaroKaled]

Another day another new Stream issue. Since yesterday, my Home Screen doesn't show any programmes under the channels in the TV guide row. When I go into the TV guide, every channel says "Waiting for TV schedule".

I can watch channels fine so there's no issue with the connection. I've tried rebooting the puck and no change. Anyone else seen this and know a fix?

Puck is connected via Ethernet, WiFi is off and I have a gigabit fibre connection. 

Thanks!

[MarkGoldsmith]

@SkaroKaled as you have already done the usual suggested things, if you'd like i can escalate this to the Sky Messaging Team who may be able to further assist.

[SkaroKaled]

Thanks, that would be helpful.

[MarkGoldsmith]

@SkaroKaled This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[SkaroKaled]

Great, thank you!

[SkaroKaled]

It's now working! 

[MarkGoldsmith]

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@SkaroKaled wrote:

It's now working! 

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Out of curosity what was the fix @SkaroKaled 

[SkaroKaled]

It just started working of its own accord. 

[MarkGoldsmith]

Well thats strange

[Tom-W19]

Thanks for escalating. We've sent an invite to @SkaroKaled.

[SkaroKaled]

@Tom-W19 it's sorted now thank you - it resolved itself.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.