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Discussion topic: Volume stopped working on sky steam

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This message was authored by DG-38 This message was authored by: DG-38

Volume stopped working on sky steam

We have just received our sky stream.

when setting up it asked if we would like to use the remote to control the tv volume and on and off settings. We choice yes. At first it worked but after about 3 minutes it has stopped working and will not connect again.
we have tried everything, tried to reset the remote holding 7 & 9 then 1 & 3. Tried unplugging the puck for 2 minutes then trying again and still nothing. 
Any ideas. It's becoming really frustrating πŸ˜‚πŸ˜©

 

many thanks πŸ™πŸ» 

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This message was authored by GD1 This message was authored by: GD1

Re: Volume stopped working on sky steam

Posted by a Superuser, not a Sky employee. Find out more

@DG-38  There is no volume control on stream, the volume control is on your TV so you would need to pair it with your TV again.

 

To pair your Sky remote to your TV:

  1. Press and hold 1 and 3 together on your Sky remote for 3 seconds.
  2. Wait until you see the connected message and select Continue.

Still not working?

Try these steps:

  1. Press and hold 7 and 9 together on your Sky remote for 3 seconds.
  2. Press and hold 1 and 3 together for 3 seconds.
  3. Follow the instructions on screen.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

DG-38
Topic Author
This message was authored by DG-38 This message was authored by: DG-38

Re: Volume stopped working on sky steam

Yes, we have tried to do this seceral times with our lg tv and it still does not connect to the tv.

it did originally for about 10 mins and then stopped.

Do you know any other solutiones so the sky remote works with our tv? 
many thanks

DG-38
Topic Author
This message was authored by DG-38 This message was authored by: DG-38

Re: Volume stopped working on sky steam

Its the TV volume we wanted to control with the sky remote, as mentioned in original post. I understand there is not a volume control for the stream itself.

We have tried the solutions you provided and as said this in the originally its still not working unfourtunatly. Do you know any other way we could resolve this at all??

 

many thanks

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Volume stopped working on sky steam

Posted by a Superuser, not a Sky employee. Find out more

@DG-38  Have you gone to Settings > Connected Devices > Remote > Control your TV?

 

If your LG is compatible with the Stream remote you should be able to set it up from here.

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This message was authored by Ccc1 This message was authored by: Ccc1

Re: Volume stopped working on sky steam

Any luck with this? Same issue, LG TV, volume control worked during setup but never again since. Very bizarre.

This message was authored by MiniHawks This message was authored by: MiniHawks

Re: Volume stopped working on sky steam

We've had Sky Stream since January and the stream remote has controlled the tv and volume fine... until today.

 

Have restarted, un-paired, re-paired.. and it won't connect to the TV now after 6 months with no problem.

 

Any other ideas as to how to resolve this?

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Volume stopped working on sky steam

Posted by a Superuser, not a Sky employee. Find out more

@MiniHawks  Seeing a re-pairing hasn't worked  I would run through the following remote troubleshooting guides: 

Troubleshooting guide

Remote help

 

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own).

 

If it is still not working I would request a replacement at the following link: Streaming TV replacement remote 

 

If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement to arrive.

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This message was authored by MiniHawks This message was authored by: MiniHawks

Re: Volume stopped working on sky steam

I reset the box and it did a software update. Repaired remote and now all fine!

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