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Discussion topic: Volume on Samsung tv very low when linked to sky stream controller

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This message was authored by: FionaLG

Message posted on ‎11 Oct 2024 09:04 PM

Volume on Samsung tv very low when linked to sky stream controller

Just changed from SkyQ to sky Stream and my Samsung TV is now linked to the Sky Stream remote... volume is set to 100 and can only just hear it, has anyone else experienced this?

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Avatar for Stephen+Mourton
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This message was authored by: Stephen+Mourton

Message posted on ‎11 Oct 2024 09:26 PM

Re: Volume on Samsung tv very low when linked to sky stream controller

@FionaLG   Just to check, are you using the Stream remote to control the volume or your tv remote?

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This message was authored by: FionaLG

Message posted on ‎11 Oct 2024 09:31 PM

Re: Volume on Samsung tv very low when linked to sky stream controller

Yes it's linked to the sky remote

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This message was authored by: lettice

Message posted on ‎12 Oct 2024 05:26 AM

Re: Volume on Samsung tv very low when linked to sky stream controller

Posted by a Superuser, not a Sky employee. Find out more

Can you try changing the sound output in the settings of the Puck to a different output option.

 

Go to Settings>Picture and Sound>Sound 

Change the Digital audio output HDMI to another setting and see if that helps.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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Message posted on ‎29 Nov 2024 08:00 AM

Re: Volume on Samsung tv very low when linked to sky stream controller

Same issue. I went on to Settings > Picture and Sound > digital audio output HDMI > PCM Stereo. 

sorted it out. 

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Message posted on ‎29 Nov 2024 09:19 AM

Re: Volume on Samsung tv very low when linked to sky stream controller

Sound is very poor on my Samsung too, one of the reasons I cancelled. Gone back to using my Apple TV box for everything and no sound issues. 

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