Voice guidance stuck on screen

[Gem20061]

My tv is stuck on a screen about voice guidance but I can't choose yes or no. I've tried resets on the box and the remote.

other people have mentioned this year but I can't find an answer 

[Jen_out_of_Jen]

Hi @Gem20061, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141