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Discussion topic: Update so

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Avatar for Andy772
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This message was authored by: Andy772

Message posted on ‎11 Jun 2026 08:14 AM

Update so

My puck upstairs keeps saying updating software connecting. Been like this for a week! Tried all the steps but nothing works 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎11 Jun 2026 11:48 AM

Re: Update so

Posted by a Superuser, not a Sky employee. Find out more

Hi @Andy772 

 

Have you tried the steps outlined here:

 

https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Andy772

Message posted on ‎14 Jun 2026 05:33 PM

Re: Update so

So spent 6 hours trying to sort this and all sky wanted to do was charge me for a new box. Very disappointed and definitely looking to leave now once my contract is up 

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This message was authored by: Andy772

Message posted on ‎15 Jun 2026 01:36 PM

Re: Update so

Tried all the normal steps and nothing as changed 

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