@SamR47 For the community to help you'll need to provide a lot more info.
Is your broadband service working? How is your stream puck connecting to your router?
Are other devices working?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
