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Discussion topic: Unable to watch TV on my PUC

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Avatar for Woodg73
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This message was authored by: Woodg73

Message posted on ‎29 Aug 2025 08:53 AM

Unable to watch TV on my PUC

Message saying no WiFi connection and app says there is an issue with the PUC connection 

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Avatar for JimM1
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This message was authored by: JimM1

Message posted on ‎29 Aug 2025 09:07 AM

Re: Unable to watch TV on my PUC

@Woodg73 Not sure but does the PUK allow an Ethernet connection between the Hub and the Puk if so another way off seeing what is going on for your streaming!

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This message was authored by: lettice

Message posted on ‎29 Aug 2025 09:43 AM

Re: Unable to watch TV on my PUC

Posted by a Superuser, not a Sky employee. Find out more

Not sure what you have tried to resolve the issue.

 

Would suggest trying a restart of your Sky Stream box first;
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

 

Then, if still not connecting, try a restart of your broadband router.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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