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Discussion topic: Unable to use Netflix

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This message was authored by: KK83

Message posted on ‎09 Feb 2024 03:11 PM - last edited: ‎12 Feb 2024 10:30 AM by Staff

Unable to use Netflix

Unable to link existing BASIC PLAN netflix account to sky stream. BASIC PLAN is without ads and it is discontinued for new customers. Although i am still on this plan and i would like to link this to my sky stream.

I have called sky customer service several times still no solution.

 

Moderator note: Amended title to better reflect query.

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Avatar for Mark39
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Message posted on ‎09 Feb 2024 03:20 PM

Re: Unable to

Posted by a Superuser, not a Sky employee. Find out more

Guessing here, but perhaps because Sky now only support Netflix Standard and Premium plans?

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Message posted on ‎09 Feb 2024 03:26 PM

Re: Unable to

Yes, i assume but they should make that clear.

Their communication is misleading.

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Message posted on ‎09 Feb 2024 06:09 PM

Re: Unable to

Posted by a Superuser, not a Sky employee. Find out more

In a way it is clear as they are the tiers mentioned in the Sky documentation regarding Netflix.

Sky Stream, Sky Glass Air and Sky Broadband customer

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