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Discussion topic: Error MYSKY_2998 when registering for Paramount+

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This message was authored by duncanda59 This message was authored by: duncanda59

Error MYSKY_2998 when registering for Paramount+

Hi

 

I subscribed to Sky Stream in January, with Sky Cinema and am trying to register for included Paramount+, but get error MYSKY_2998. I've updated the apps and I've not had a previous Sky subscription. How do I resolve this issue?

 

Thanks

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This message was authored by GD1 This message was authored by: GD1

Re: Error MYSKY_2998 when registering for Paramount+

Posted by a Superuser, not a Sky employee. Find out more

@duncanda59  Have you created an account with Paamount+   These steps should help https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus

Like you I'm a customer here, Sky Employees are clearly identified as such.
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duncanda59
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This message was authored by duncanda59 This message was authored by: duncanda59

Re: Error MYSKY_2998 when registering for Paramount+

Thanks for your advice.

 

When I try to access Sky Shop, I unfortunately get error MYSKY_1998. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Error MYSKY_2998 when registering for Paramount+

Posted by a Superuser, not a Sky employee. Find out more

@duncanda59 if you haven't already try u unplugging the puck for a couple of minutes and see if it gets rid of that error.

Sky Stream and Sky Broadband customer

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duncanda59
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This message was authored by duncanda59 This message was authored by: duncanda59

Re: Error MYSKY_2998 when registering for Paramount+

Hi Mark

 

I've tried switchig off the puck. Unfortunately still the same errors.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Error MYSKY_2998 when registering for Paramount+

Posted by a Superuser, not a Sky employee. Find out more

@duncanda59 I've escalated your post to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
duncanda59
Topic Author
This message was authored by duncanda59 This message was authored by: duncanda59

Re: Error MYSKY_2998 when registering for Paramount+

Thank you.

This message was authored by Addie15 This message was authored by: Addie15

Re: Error MYSKY_2998 when registering for Paramount+

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @duncanda59.

This message was authored by Addie15 This message was authored by: Addie15

Re: Error MYSKY_2998 when registering for Paramount+

Posted by a Sky employee

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. 

 

Thanks.

duncanda59
Topic Author
This message was authored by duncanda59 This message was authored by: duncanda59

Re: Error MYSKY_2998 when registering for Paramount+

Hi

 

Thanks for all your advice.

 

I started a chat with the Sky Expert and it's a known issue. However before anything was done, the Mysky/Sky Shop route now works and I registered for Paramount+ through this route and now have access to Paramount+. Strange.

 

 

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