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Discussion topic: Unable to connect to sky

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Avatar for Marion3934
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This message was authored by: Marion3934

Message posted on ‎26 Oct 2025 08:40 AM

Unable to connect to sky

I have sky stream. Cannot connect. Message says connect to broadband. Everything is connected. My internet is working. What else can I do?  I have unplugged and connected again

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This message was authored by: lettice

Message posted on ‎26 Oct 2025 10:20 AM

Re: Unable to connect to sky

Posted by a Superuser, not a Sky employee. Find out more

Has your puck been connected before or is this a new setup of a puck?

 

You could try temporarily connecting up an ethernet cable direct to the router, once that has connected, try adding the wifi again or do a network reset in settings and try adding to your wifi again.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Jporch316

Message posted on ‎26 Oct 2025 10:26 AM

Re: Unable to connect to sky

Posted by a Superuser, not a Sky employee. Find out more

@Marion3934 

 

Also worth rebooting your router if the other suggestions don't work 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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