Unable to connect sky stream Puck

[Wallerbyboxer]

After a software update on my puck it seems to of lost its mind ! I go through the set up process but when I scan the QR code I get this message "this page is restricted" . I think it is something to do with the id and account not linked ? I have had a sky web page say the CCA needs to be signed ? Cannot find the email containing a CCA and would be 18months or more back any how . Driving me mad as the other 3 PUCS updated no probs . Any help greatly appreciated chaos ! 

[LJB-C]

Good afternoon @Wallerbyboxer 👋I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

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Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141