Unable to activate Discovery plus Subscription 2025

[RC32]

I have being unable to activate my Discovery Plus subscription since I got Sky a month ago. It is part of my plan. I have tried on a laptop, mobile as well as the Discovery App on Sky Stream on the T.V. Each time it tells me 'oops something has gone wrong, we are having diffculty connecting to your main provider." I have rang customer service and they got me to update the puck and restart everything but still no luck. Has anyone any ideas?

[peter-marlow+1966]

Have you  scand the q r code to try and set it up?

[Sami751]

Loads of people with this issue. I've spent hours today on phone with sky and discovery plus and its a sky issue which they cant fix. Their only suggestion is wait a day and see if it fixes itself. Crazy!!

[shahveermasood]

any luck on this? i am still stuck badly

[Vidal99]

This still doesn't work as of 11:20 on 17th October 2025, could someone from Sky actually comment on this, it has clearly being going on for weeks now and no-one seems to care.

We are still within our Grace period, having just signed up, so if it is not fixed we may just cancel (and I presume we won't be the only ones)...