Unable to activate Discovery Plus

[Katie284]

I have been trying to activate Discovery Plus for 2 days now. 

I have tried using the Sky App on my phone and get told "Something went wrong", I then try through the TV and scan the QR code to link to my sky but I get a warning "We can't do that at the moment". 

Then I get a text message saying "Activate your Discovery + - if it isn't activated it may be cancelled!" 

What am I missing?!?!

[Fothergill1]

Hi @Katie284  Discovery + recently updated their App which requires you to sign in again.  When I tried through my mobile App it wouldn't work so I tried the other option on the TV screen which was to access their website and manually enter the code number provided on screen.  This worked the first time I tried it.  Details will be on the TV screen when you go to use the Sky App.

Good luck.

[peter-marlow+1966]

Katie284

Open the  home page on the puck scroll down to my open that go to subscriptions and make sure it says activated on there