Unable to access Paramount+

[Bantam89]

I have the free version of Paramount+ via my sky subscription. However when I find the app on Sky Stream and then press enter, selecting the option "Enter Paramount+" nothing happens. I'm currently unable to access any paramount+ content.

[lettice]

Paramount + is free if you are Sky cinema subscriber or you have clicked on a MySky vip offer for a set period, like a period of set months for free.

Have a read of this Sky help article and ensure you have gone through theactivation process or click the link to see if your offer is activated correctly.

https://www.sky.com/help/articles/problems-signing-up-paramount-plus

[Bantam89]

Yes, the account has been linked correctly and I Can see that I have the free version of paramount+ when visiting mysky. The problem appears to be with the app itself.

[lettice]

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@Bantam89 wrote:

Yes, the account has been linked correctly and I Can see that I have the free version of paramount+ when visiting mysky. The problem appears to be with the app itself.

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Do you have any error messages when starting the Paramohbt + app.

A few things to try

First try a puck settings restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

You could also try an apps refresh, that can take up to 24 hours to fully complete;

1. Press Home on your Sky remote, then highlight Settings.
2. Press System management, then Resets and updates, and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

Also with the apps refresh, do a broadband router/hub restart